Term and Condition


1.1 These booking conditions , together with our privacy notice and any other written information we brought to your attention before weconfirmed your booking, apply to your booking with Travel to Africa Holdings Ltd of 27 Old Gloucester Street, London, United Kingdom,WC1N 3AX, registered in England and Wales (Company No. 14637964), trading as itTravelers ("we" or "us"). Please read them carefully asthey set out our respective rights and obligations. In these booking conditions, references to "you" and "your" include the first named personon the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. If youhave any further questions after reading these booking conditions, please contact our customer services team, who will be happy to help you.

1.2 Where we act as an agent for another tour operator or supplier: When you make a booking, your contract (or contracts) will always bewith the supplier(s) of the travel services you have booked. Our obligations to you may vary depending upon which arrangements youbook with us, and we set them out clearly below.


2.1 By making a booking, you agree on behalf of all persons detailed on the booking that you have read these booking conditions andagree to be bound by them, and you are over 18 years of age.

2.2 When you make your booking, you must pay the relevant deposit as specified at the time of booking. If you believe that any details onthe booking summary (or any other document) are wrong, you must advise us immediately, as it may not be possible to make changeslater. You may incur charges to make changes, and it may harm your rights if we are not notified of any inaccuracies in any document immediately.

2.3 Please check that all names, dates, and timings are correct on receipt of all documents and advise us of any errors immediately. We willnot make any charge for changes to documents, but you will have to pay any charges made by suppliers. Please ensure that the namesgiven are the same as in the relevant passport

3. Payment

3.1 You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit, youmust pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify thesupplier who may cancel your booking and charge the cancellation fees set out in their Booking conditions. Except where otherwise advisedor stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of thesupplier(s) concerned.

4. Your Contract

When making your booking, we will arrange for you to enter into contracts with the suppliers (tour operator, hotel, car rental, transfers, orother supplier) named on your booking summary. For most bookings, we act as an agent for the supplier, but we act as your agent whenmaking a booking with most service providers. Details will be given at the time of booking. The supplier’s booking conditions will apply toyour booking, and we advise you to read these carefully as they contain important information about your booking. They may limit orexclude the supplier’s liability to you, as well as in accordance with applicable International Conventions. Please ask us for copies of these ifyou do not have them. Until a component has been confirmed by the individual supplier, no contract has been formed.


You may wish to purchase services on our website, such as hotel stays, car rentals, transfers, or other services. Each component will beprovided by different third-party providers of the products you have selected. Your contract will be with the individual suppliers and not withus. As an agent, we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. However,depending on which arrangements you book with us, a combination of travel services may be covered under the Package TravelRegulations, for which we are responsible as a package organiser (see “Where we are package organiser” below).

5. Complaints

The contract for your arrangements is between you and the supplier, and any queries or concerns should be addressed to them. If youhave a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately. If you fail to follow thisprocedure, there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled tomay be reduced or you may not receive any at all depending upon the circumstances


If you wish to complain when you return home, write to the supplier as set out in your booking confirmation. We will, of course, assist youwith this if you wish – please contact Customer Services. If the matter cannot be resolved and if the supplier is an ABTA member, then youhave the option to use ABTA’s ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com.

6. Special Requests

6.1 If you have any special requests (for example, dietary requirements, cots, or room location), please let us know at the time of booking.We will pass on all such requests to the supplier, but we do not guarantee that they will be honoured, and we will have no liability to you if they are not.

7. Insurance

7.1 Adequate travel insurance is a condition of your contract with the supplier in question. You must take out a policy of insurance to coveryou and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of an accident orillness; loss of baggage and money; and other expenses. If you fail to travel with adequate insurance cover, we will not be liable for anylosses in respect of which insurance cover would otherwise have been available.

8. Accommodation Ratings and Standards

8.1 Accommodation ratings are displayed as provided by the supplier. These are intended to give a guide to the services and facilities youshould expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannotguarantee the accuracy of any ratings given, and no warranty is given or implied

8.2 Safety standards in some countries may differ from those applicable in the United Kingdom. We strongly advise that all customers seekto minimise their exposure to injury by familiarising themselves with relevant safety information.

9. Room Allocation

9.1 After registration, on arrival at your accommodation, you will be allocated a room. It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. Please note that any local taxes and expenses will be payable to youraccommodation supplier in resort on check-out.

10.Delivery of Documents

10.1 All documents (e.g. invoices/tickets/Insurance policies) will be sent to you by post or email. Once documents leave our offices, we will not beresponsible for their loss unless such loss is due to our negligence. You must pay any charges made by suppliers if tickets or otherdocuments need to be reissued.

11. Passports, Visas, and Health

11.1 We can provide general information about the passport, visa, and health requirements for your trip, but this is for guidance only, and itremains your responsibility to check and be able to comply with the requirements before you travel. Your specific passport and visarequirements, and other immigration requirements are your responsibility, and you should confirm these with the relevant Embassiesand/or Consulates. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with anypassport, visa, immigration, or health requirements. Most countries now require passports to be valid for at least 6 months after your returndate. For more information on passports please visit https://www.gov.uk/browse/citizenship/passports

11.2 Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Pleaseask us for full details.

11.3 We can provide general information about any health formalities required for your trip, but it is your responsibility to ensure that youmeet the travel and entry requirements and any applicable quarantine restrictions in place at the time of travel. Up-to-date travel advice canbe obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk.

12. Privacy Notice

12.1 We are committed to respecting your privacy and protecting your personal information. Our privacy notice is available on our website.

13. Law and Jurisdiction

13.1 These booking conditions are governed by English law, and the parties agree to submit to the exclusive jurisdiction of the courts of England.

14.If You Want To Change or Cancel Your Holiday

14.1 Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. Ifyou cancel or amend your booking, the supplier may charge the cancellation and/or amendment charge shown in their booking conditions(which may be 100% of the cost of the travel arrangements). We collect this on their behalf, and you also must pay us any applicableadministration charges. Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows:

  • 112 days or more: Deposit only
  • 111 – 56 days: 75% of holiday cost
  • 55 – 42 days: 90% of holiday cost
  • 41 days or less: 100% of holiday cost

Please note that insurance premiums and amendment charges are not refundable in any circumstances.

15. Changes or Cancellations by the Supplier
15.1 We will inform you of any changes or cancellations as soon as reasonably possible. If the supplier offers alternative arrangements or arefund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so, the supplier is entitled to assume youwish to receive a full refund. Except where we act as a package organiser (see “Where we are package organiser” below), we accept noliability for any changes or cancellations made to your arrangements by the supplier under your contract with them.
16.Our Service Charges

16.1 In certain circumstances, we apply service charges which will be shown on your booking confirmation as follows: "Service Charge" a charge for the booking agency services we provide to you. Please note that the term "Service Charge" does not refer to us putting together a holiday package; this is our standard charge for the service of acting as a booking agent

17. Our Responsibility for Your Booking
17.1 Your contract is with the supplier, and its booking conditions apply. Unless we act as a package organiser (see “Where we are a packageorganiser” below), as an agent, we accept no responsibility for the actual provision of the travel services. Our responsibilities are limited tomaking the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that wepass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you islimited to three times the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do notexclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees while actingin the course of their employment.
18. Your Financial Protection

18.1 Many of the travel arrangements that we sell are protected in the case of the financial failure of the travel company. Please ask us aboutthe protection that applies to your booking.

b> 18.2 Where necessary, we will add supplier failure insurance to your booking automatically. This protects you by insuring us against the costsof refunding or replacing your booking if a supplier fails. If applicable, we will charge an administration fee for supplier failure cover, which willbe shown on your booking confirmation.

18.3 We, or the suppliers identified, will provide you with the services listed on your booking confirmation (or a suitable alternative). In somecases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative provider may furnish you with theservices you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances, the alternativeprovider will perform those obligations, and you agree to pay any outstanding money under your contract to that alternative provider.

18.4 If we or the suppliers identified are unable to provide the services listed (or a suitable alternative, through an alternative provider orotherwise) for reasons of insolvency, you agree that in return for any payment or benefit, you assign absolutely to any trustees any claimsarising out of or relating to the non-provision of the services, including any claim against us or the travel agent (or your credit card issuerwhere applicable). You also agree that any such claims may be reassigned to another body if that other body has paid sums you haveclaimed.

19.Where we are a Package Organiser

19.1 Depending on which arrangements you book with us and how they are booked, your travel arrangements may constitute a packageholiday where we are the organiser under The Package Travel and Linked Travel Arrangements Regulations 2018.

b> 19.2 Where we are a package organiser, we will still be acting as an agent, and your contracts will still be with the separate travel servicesuppliers. However, as a package organiser, we will be responsible for the performance of the travel services included in your package,irrespective of whether those services are to be performed by other travel service providers (our suppliers). If any of the travel services arenot performed in accordance with the package travel contract and we don’t put that right, we may be liable to offer you compensation, butwithin the limits of the law and the terms of these booking conditions

19.3 When you buy a package holiday where we are the organiser that doesn’t include a flight, protection is provided by way of SupplierFailure Insurance.

19.4 Where we are a package organiser, you may transfer the booking to another person. An administration charge will be made of £50per person for transfer requests made more than 61 days before departure and £100 per person within 61 days before departure. You mustalso pay any further costs we incur in making this transfer. As most airlines do not permit name changes after tickets have been issued,these charges are likely to include the full cost of the flight. Both you and the new traveller are responsible for paying all costs we incur inmaking the transfer.

20. Protected Trust Services (PTS):

20.1 We are a Member of PTS (Protected Trust Services), membership number 6038. As such, we maintain high standards of service andintegrity. The money you pay us for your travel arrangements is held in a PTS Trust Account, ensuring that you are fully financially protected.

b> 20.2 Any funds paid to Travel To Africa Holdings Ltd for bookings taken on or after 01/12/2023 are fully protected and held in a trustaccount by Protected Trust Services Ltd.

20.3 Any existing bookings prior to 01/12/2023 are not subject to Protected Trust Services Ltd arrangements

20.4 Only new bookings from 01/12/2023 booked by Travel To Africa Holdings Ltd are covered by Protected Trust Services Ltd,. PTSprotection does not apply to bookings made prior to this date

21. Our Responsibility for Your Booking
21.1 Your contract is with the supplier, and its booking conditions apply. Unless we act as a package organiser (see “Where we are a packageorganiser” below), as an agent, we accept no responsibility for the actual provision of the travel services. Our responsibilities are limited tomaking the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that wepass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you islimited to three times the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do notexclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees while actingin the course of their employment.
22.Final Travel Arrangements:

22.1 Please ensure that all your travel, passport, visa, health certificate, and insurance documents are in order, and that you arrive in plenty of timefor checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail toreconfirm, you may be refused permission to board the aircraft, and you are unlikely to receive any refund

23.Unavoidable and Extraordinary Circumstances:

23.1 Except where otherwise expressly stated in these booking conditions, we will not be liable or pay you compensation if our obligations to youare affected by any circumstances which we or the supplier of the service in question could not have avoided even if all reasonablemeasures had been taken. These circumstances can include, but are not limited to, war, threat of war, civil strife, terrorist activity and itsconsequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural ornuclear disaster, fire, chemical or biological disaster, weather conditions, local or national travel restrictions which make it impossible to travelsafely to the destination and all similar events outside our control or the control of the supplier concerned.


24.1 Please be aware that the booking conditions of the supplier will normally state that your stay can be terminated, with no refund, if thebehaviour of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to theaccommodation in resort. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amountof any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct.